Terms and conditions

Terms and Conditions

These terms and conditions apply in place of, and prevail over, any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by Elemental Nomad. Elemental Nomad is the trading brand of Joshua James Gibbs, hence these terms and conditions apply equally to all bookings thereof.

General Bookings (including groups and individuals).

a. The contract shall be formed when Elemental Nomad acknowledges acceptance of the customer’s booking and have received the required payment.

b. Provisional bookings must be confirmed by full payment

c. We will base your deposit amount on the number of participants confirmed at the time of booking.

d. In the event of a cancellation by the customer, we must receive this in writing no later than 3 days before your activity. Full payment will be still required for cancellations made with less than 3 days notice. A gift card or alternative dates will be offered to the customer.

e. Elemental Nomad reserves the right to offer alternative activities, should weather conditions make it unsafe to carry out planned activities.

f. Participation in adventurous activities entails some risk of injury. All staff employed to run activities for Elemental Nomad are trained and appropriately qualified to run activity sessions and act in order to limit the risk of injury. Participants must however acknowledge the inherent risks and are required to read and agree to our Participation Agreement (waiver) before taking part. This can be completed digitally via our digital waiver system. You will be emailed a link to the waiver system once you have booked your activity with us. Failure to complete your waiver may result in you not being able to take part in your activity, with no refund issued.

g. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the Activity Provider.

h. All information is produced in good faith and it is accurate at the time of going to press only.

2. All Fees Including Credit Cards.

a. There is a 6% booking fee for bookings made online. This fee goes directly to our booking system provider Fareharbor.

3. Cancellation by Elemental Nomad.

a. Whilst every attempt is made to ensure that courses/activities run, Elemental Nomad may at times need to cancel due to dangerous and/or unsuitable conditions for the course/activity. In this circumstance, we shall inform the customer as soon as is feasibly possible.

b. Elemental Nomad shall notify the customer of cancellation of courses not less than three days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

c. In the event of a cancellation by Elemental Nomad, customers will be offered the choice of a full refund of the fee paid, or another booking on a different date.

4. Complaints Procedure.

a. Please notify Elemental Nomad in the first instance via email should you not be entirely happy with your experience. This is also the procedure to request/dispute refund decisions.

5. Photographs.

a. From time to time photographs/videos taken on activities and courses may appear in brochures and promotional material. If customers do not wish to be photographed, please raise this with the course leader at the time.

6. Dietary Requirements.

a. If you are being catered for, any special dietary requirements must be advised at the time of final confirmations on numbers. Elemental Nomad cannot accept responsibility for not being able to deliver special dietary needs at short notice.

7. Safety Regulations.

a. Adventurous outdoor activities take place in various natural environments where there are natural hazards and risks to manage. Every effort will be made by staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by the provider of activities and its staff.

8. Unruly behaviour.

a. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

b. No person should be under the influence of alcohol during the activities. If a person is found to be under the influence of alcohol it will be at the discretion of the instructor whether this person will be able to take part in the activity. No monies will be refunded if the person does not take part.

9. Personal Property.

a. Property belonging to the customer is at all times the responsibility of the customer.

Elemental Adventure Weekend/Private Booking Terms and Conditions

General Bookings (including courses and individuals)
a. The contract shall be formed when Elemental Nomad acknowledges acceptance of the customer’s booking and have received the required payment.

b. Provisional bookings must be confirmed by the payment of a 50% non-refundable deposit.

c. Final numbers, and full payment (remaining 50%) must be completed no later than 2 weeks prior to your activities. In the case that numbers do change within 2 weeks of your activity, it is at the discretion of Elemental Nomad to accommodate this.

d. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.

e. We reserve the right to cancel any bookings where final balances remain unpaid.

f. In the event of a cancellation by the customer, we must receive this in writing no later than 2 weeks before your activity. The 50% deposit will not be refunded.

g. Elemental Nomad reserves the right to offer alternative activities, should weather conditions make it unsafe to carry out planned activities.

h. Participation in adventurous activities entails some risk of injury. All staff employed to run activities for Elemental Nomad are trained and appropriately qualified to run activity sessions and act in order to limit the risk of injury. Participants must however acknowledge the inherent risks and are required to read and agree to our Participation Agreement/waiver before taking part. This can be completed digitally via our digital waiver system. You will be emailed a link to the waiver system once you have booked your activity with us. Failure to complete your waiver may result in you not being able to take part in your activity, with no refund issued.

i. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the Activity Provider.

j. All information is produced in good faith and it is accurate at the time of going to press only.

2. Cancellation by Elemental Nomad

b. Elemental Nomad shall notify the customer of cancellation of courses not less than 1 day prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

c. In the event of a cancellation by Elemental Nomad, customers will be offered the choice of a full refund of the fee paid, or another booking on a different date.

4. Complaints Procedure
a. Please notify Elemental Nomad in the first instance via email should you not be entirely happy with your experience. This is also the procedure to request/dispute refund decisions.

Photographs

Dietary Requirements
a. If you are being catered for, any special dietary requirements must be advised at the time of final confirmations on numbers. Elemental Nomad cannot accept responsibility for not being able to deliver special dietary needs at short notice.

Safety Regulations
a. Adventurous outdoor activities take place in various natural environments where there are natural hazards and risks to manage. Every effort will be made by staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by the provider of activities and its staff.

Unruly behaviour

b. No person should be under the influence of alcohol during the activities. If a person is found to be under the influence of alcohol it will be at the discretion of the instructor whether this person will be able to take part in the activity. No money will be refunded if the person does not take part.

Personal Property
a. Property belonging to the customer is at all times the responsibility of the customer.