Privacy Policy

This privacy notice explains how Elemental Nomad processes and protects your personal information. This includes data collected through various methods such as letter, email, phone, face-to-face, or online interactions. We are committed to protecting your privacy and will not disclose personally identifiable information without your consent. By using our services, you agree to this privacy policy. Please review this policy regularly, as we may update it from time to time.

What is Personal Data?

Personal data is any information that can identify an individual, including name, address, phone number, and email address.

Your Rights

Right to withdraw consent:

You can withdraw your consent to process your data at any time. Doing so may prevent us from providing certain services, but we will strive to accommodate your request unless we are legally obligated to retain your data.

Right to access and correct data:

You have the right to request a copy of the information we hold about you. If the information is inaccurate, you can request corrections. While we may not always be able to delete the data due to legal obligations, we will update factual inaccuracies and consider your comments.

Right to erasure:

Under certain conditions, you may request that we delete your data (right to be forgotten). This will be assessed in line with legal and operational needs.

Right to data portability:

You can request your data in a structured, commonly used format to transfer it to another service.

Right to complain:

you can file a complaint with a supervisory authority.

What Information do we Collect and Why?

We only collect the necessary information to provide and improve our services. The data we collect includes:

Non-personal Information Such as IP addresses, pages accessed, and files downloaded. This helps us understand website usage and improve our services.
Personal Information

This includes name, postal address, phone number, and email address. We collect this data for activity bookings, waivers, inquiries, and other specific purposes. You are not required to provide personal information to browse our website, but some services may not be available if the requested information is withheld.

What do we do With the Information?

We will use the information you provide to:

Fulfil your requests – such as booking an activity, sign you in to activities, send you requested marketing material, etc.
Process sales transactions or other payments and verify financial transactions through our booking system Fareharbor.
Handle bookings and communicate with you about bookings via email.

Third Party Websites

Our website may contain links to third-party websites. Our privacy notice applies only to data collected by or on behalf of Elemental Nomad. Please check the privacy policies of other sites before sharing personal data.

Booking System

Marketing

In compliance with the UK GDPR, we will only send you marketing communications if you have opted in to receive them. You can withdraw your consent at any time, and we will cease to send marketing materials. Any postal communication, such as for voucher requests, will be minimal and securely processed.

Indemnity and Medical Forms

Before participating in activities, you will be asked to complete a digital pre-arrival waiver. This will include medical information if necessary. We retain this information for a limited time as required by health and safety regulations. We may require certain medical information in order to provide you with the best possible duty of care while on sessions with us.

What we Don't do With Your Information

We never sell or share your information with other organisations to use for their own purposes.

What we Don't do With Your Information

If you would like further information about any of the details in this notice, please contact us by email or phone.

Email: info@elementalnomad.co.uk
Phone: 07751054016